Duties and Responsibilities:

Guest Reception & Check-in:
Greet guests upon arrival, offering a warm welcome and assisting with check-in procedures.
Ensure the smooth and efficient check-in process, ensuring guest details are accurately entered into the system.
Provide guests with essential information about the hotel, services, amenities, and local attractions.

Guest Assistance & Services:
Anticipate and fulfill guest needs throughout their stay, offering assistance with luggage, room requirements, and special requests.
Respond promptly and professionally to any guest inquiries, requests, or complaints, aiming for a high level of guest satisfaction.
Provide personalized recommendations for local dining, entertainment, and activities.

Guest Satisfaction Monitoring:
Actively monitor guest satisfaction and resolve any issues or concerns to ensure a positive experience.
Follow up with guests after check-in to ensure their comfort and satisfaction with the room and services.

Room & Reservation Management:
Assist in managing guest reservations, ensuring that all details are accurate, and room assignments are correct.
Update and maintain reservation systems, ensuring up-to-date availability and proper room allocation.
Handle guest requests for room upgrades, special amenities, or early check-ins/late check-outs when available.

Communication & Coordination:
Maintain strong communication with other hotel departments (Housekeeping, Maintenance, F&B) to ensure guest needs are met promptly.
Coordinate with the front desk and housekeeping teams to address any room service requests, maintenance issues, or other guest requirements.

Billing & Payments:
Assist in the processing of guest payments during check-out, ensuring accuracy in billing and charges.
Handle cash, credit card, or digital payment transactions securely, following hotel procedures.

Complaint Resolution:
Handle guest complaints and issues professionally, ensuring timely resolution and maintaining guest satisfaction.
Record and report guest complaints and incidents for future reference and follow-up.

Ensure Hotel Policies Compliance:
Ensure guests are aware of hotel policies and procedures (check-in/check-out times, smoking, etc.).
Adhere to all safety and security protocols, ensuring guest safety and confidentiality.

Guest Experience Improvement:
Contribute to enhancing the overall guest experience by gathering feedback and sharing insights with the management team.
Suggest improvements for guest services based on feedback and observations.

Administrative & Miscellaneous Tasks:
Maintain a clean and organized work area, ensuring front desk materials and supplies are well-stocked.
Assist with administrative duties, including maintaining guest records and preparing reports.
Assist with check-out procedures, including issuing invoices, processing payments, and updating guest accounts.